Frequently Asked Questions
Please expand the sections below to read about each subject and what might be helpful to know before your visit.
During the school year, the Visitor Center provides tours on Mondays, Wednesdays, and Fridays at 10am and 12pm for no more than 60 visitors per tour time. If your group has more than 60 visitors, we ask that you reserve more than one tour date or time.
During the summer, we do not have a set schedule for tours. You may request a tour any day or time, but we cannot guarantee we will be able to provide a guided tour for every request due to tour guide availability.
- The Visitor Center provides tours for:
- Elementary School Groups
- Middle School Groups
- Prospective Graduate or PhD Students
- Business Groups
- Community Groups (high school aged groups not included)
If you are looking to book a tour for high school aged students, transfer students, or college-aged students, please visit the Office of Undergraduate Admissions website to book a My Maryland Session, Terrapin Tour, or a Group Visit.
If you cannot find your preferred date and time, we are either not providing a guided tour or it is already booked. We suggest either altering your tour to a date and time that is available or booking a self guided tour. Self guided tours allow you to visit the University at your earliest convenience with no date, time, or group size restriction.
Although the guided tours may be full, we have a great Self guided tour option for elementary and middle school groups. The self guided tour scavenger hunt is a fun and interactive way for your group to explore campus. Self guided tours allow you to visit the University at your earliest convenience with no date, time, or group size restriction.
You are more than welcome to visit other campus buildings before or after your tour. Tour stops for guided tours can be found on the Tour Routes page. Please let your tour guides know where you are going so they can point you in the right direction.
All standard tour routes have a stop at the Visitor Center where they can see a model residence hall room. Tours will not enter into an actual residence hall on campus since all residence halls require swipe access by residents of the building.
While we do not anticipate that groups will be unable to visit one of our academic buildings, we cannot guarantee that all groups will visit an academic building. In order to ensure that we do not disrupt ongoing classes, tour guides will make a case by case decision about whether or not tour groups are able to visit an academic building.
Having lunch or dinner on campus is a great way for students to get a feel for college life. We can start or end your tour at some of our campus dining facilities for your convenience.
To eat in one of our campus dining halls, North Campus Diner or South Campus Dining Hall, prearrangements must be made by calling 301-314-8044 or by emailing email@example.com. Please be aware that North Campus Diner is not in our standard tour route so we are unable to start or end your tour there. Prepaid dining cards for our buffet style diners can be purchased if your group pursues this option.
Your group can also eat at the food court in the Stamp Student Union. Prearrangements are not required to eat in this facility, but seating for large groups can be difficult to find.
Visit the dining website to look at the hours and menus of each location. Your group is also more than welcome to bring pre-packed meals and eat picnic style in any of our outdoor locations, the Stamp Student Union, or the indoor Visitor Center Front Porch (size and time dependent).
University policy requires us to cancel all school related events, including guided and self guided tours, when the University is closed due to inclement weather or other extenuating circumstances. It is your responsibility to check the operating status of the University on the University of Maryland homepage or the "snow phone line" 301-405-SNOW (7669) to determine if your tour is cancelled.
If the University is opening late due to inclement weather or extenuating circumstances, tours will be cancelled if the University opens after the start time of the tour. Tours starting after the late opening time will not be cancelled. In the unlikely event this happens, we will do our best to reschedule your tour. Please understand that not all tours will be able to be rescheduled due to our tight schedule.
If you need to cancel your tour, please email firstname.lastname@example.org as soon as possible.
If you need to reschedule your tour, please email email@example.com to let them know you are canceling your previous reservation and complete another reservation request form. If you cannot find your preferred date and time, we are either not providing a guided tour or it is already booked. We suggest either altering your tour to a date and time that is available or booking a self guided tour. Self guided tours allow you to visit the University at your earliest convenience with no date, time, or group size restriction.
Have other questions?
If you have a question that you don't see listed above, please contact the Visitor Center staff by email firstname.lastname@example.org or phone at 301.314.7777.